Shipping policy

Shipping Policy

  • CairosStone is committed to providing efficient and reliable shipping services to ensure that your orders are delivered safely. Please carefully read our shipping policy to understand processing times, shipping fees, international shipping, customs duties, and other related information.

1. Order Processing Time

All orders are typically processed and shipped within 1-3 business days. Please note that shipments are not made on weekends or holidays. During promotional events or holidays, processing times may be extended. We appreciate your understanding.

2. Estimated Shipping Time and Shipping Fees

We offer worldwide shipping, and the exact shipping time and fees will vary depending on your shipping address and the selected shipping method. You can check the specific shipping fees and estimated delivery time on the checkout page.

2.1 Domestic Shipping (e.g., within the United States)

  • Standard Shipping: Estimated delivery time is 5-10 business days. Shipping fees are calculated based on the order amount and weight, or free standard shipping may be offered under specific conditions.
  • Expedited Shipping: Estimated delivery time is 3-5 business days. Shipping fees will be displayed at checkout.

2.2 International Shipping

  • Standard International Shipping: Estimated delivery time is 7-20 business days, depending on the destination country and region. Shipping fees will be displayed at checkout.
  • Expedited International Shipping: Estimated delivery time is 5-10 business days. Shipping fees will be displayed at checkout.

Please note:

  • The above shipping times are estimates and do not include processing time. They may be affected by customs clearance, logistics delays, or other uncontrollable factors.
  • Remote areas may require longer shipping times.

3. Free Shipping Policy

CairosStone offers free standard shipping on orders meeting specific conditions:

  • Free Standard Shipping Worldwide: Free standard shipping is available on orders of $55.00 USD or more, worldwide.

Standard Shipping Fees:

  • For orders under $55.00 USD (such as single accessory purchases), a standard shipping fee of $8.00 USD will apply.

4. Duties, Taxes, and Customs Clearance

  • International Orders: For international orders, the destination country may impose import duties, taxes, and other customs fees. These fees are the responsibility of the recipient.
  • Customs Clearance: The recipient is responsible for ensuring that their order complies with all import regulations of the destination country. Customs clearance may cause delays in the package, for which CairosStone is not liable.
  • Recommendation: We recommend that you consult with your local customs authorities before placing an order to understand any potential fees and customs requirements.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the real-time status of your package.

6. Shipping Restrictions

Currently, CairosStone offers worldwide shipping. However, due to international shipping restrictions or local regulations, some countries or regions may not be eligible for delivery. If your location is not eligible for shipping, you will be notified during checkout.

7. Shipping Address Changes

Once an order is confirmed and shipped, we will not be able to change the shipping address. Please verify your shipping address carefully before placing your order.

8. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer service team at service@cairosstone.com within 30 days of receiving the shipping notification. We will assist you in communicating with the shipping carrier and resolving the issue.

Effective Date: February 6, 2026

CairosStone reserves the right to modify this shipping policy at any time. Any changes will take effect immediately upon posting on the website.